'Customer Service VS. Manufacturing Essay\r'

'The difference amid the manufacturing industry and node redevelopment industy is seen in the marketing mental processs of both. These days, thither be lots of band centers that has been built into divergent establishments. In fact, on that point are call center agencies that has been a business all if when of big companies around the globe. It’s organism used by m any entrepreneur and businessman.\r\n Why? Is it because of the weakening appeal of the manufacturing assurance? Is the customer serve more powerful than manufacturing?\r\n No. It’s non because the manufacturing is weakening, except because of the larger take ons or opportunities that the customer inspection and repair offers than the manufacturing.\r\n In a customer redevelopment system, if the employee or the customer service vocalisation has the ability or one of the assure and outstanding employees, those who are reliably working, and the high soc iety erect continue more customer satisfaction from the employee there’s a high risk for the political party to line bigger and earn more because what the employee promotes and builds a good customer relationship which is essentially pauperisationed in a business.\r\n tho this big chance to inspire the party is similarly a big chance for the company’s failure because it also causes negative feedback from the customer.\r\n It has been happening in many call center agencies that only some of the call center agents of their employees last because of disparate kinds of reasons: personal or any, they do not last in the job. The tendency of a customer service’s blow to the business is that, the risk of the transaction between the customer and the company is on the performance of the employee.\r\n Paul Simpson and Dr Vishnu Kanhere (2007) says that â€Å"service, by its character, deals with intangibles. Auditors should not expect to see much in the behavior of output. When auditing a reception/security team, for example, it is principal(prenominal) to check that they know what is required of them in terms of routine responsibilities, but you peck guarantee that no day lead be the same and thus you’ll use up to see that the team adapts to situations presented to them at any prison term. The ‘ reference’ of the service they support is checkmate to the individual, their own personal characteristics and the training they fork up received †a combination of nature and nurture.”\r\n The risk is to the company to get on with tHe performance of the employee, whether they will show a good performance or not.\r\n In manufacturing, it’s easy thing that what they set about simply decided to manufacture is only what they will do. The good thing here is the certainty or the assurance of the relations with the client or the customer. Accuracy, because they the company is woking with tha machines and equipments, so the performanc of those will be based on the command of the people working with it.\r\n The arguing between the customer service and the manufcturing strategy is that, in customer service, there’s an open window for opportunities and good customer relationship. That is only if the employee works nice and with the bearing to help for the company’s growth. only if not, it’s a high risk. Gamble, but for sure, companies doesn’t make it to the point that the company is already in danger onward they’ll act on it. It’s the quality of the employee’s performance that the company must(prenominal) secure.\r\n In manufacturing, the issue is the quantity of the product to garden truck because the risk here is that, there are counts on how many is to produce and how many is to be manufactured by the machinery. Aside from the thing that there can not be adjustments sometimes, there are products that are not repeatable to produce. formerly that there are damagea at the begining, it’s a continuous process until the coast because the the machineries are systematically programmed and it is already a set up. There is a need to maintain the production quality of the equipments just like the quality that the customer service company must impose on their employees.\r\n In an abstract of an article by Slotnick and Sobel (2005), â€Å"Inaccurate production backlog cultivation is a major cause of tardy deliveries, which can result in penalty fees and loss of reputation. We identify conditions when it is particularly worthwhile to emend an claimation system to provide good lead-time information. We first analyze a sequential decision process influence of lead-time decisions at a firm which manufactures regular products to order, and has complete backlog information.”\r\n Both of he strategy has i t’s problem when it comes to time management for the company’s workers. The only difference is just that, the equipments will be repaired but the an employee will be replaced or terminated. â€Å"…this reveals when the partial-information method does well and when it is worth implementing measures to improve information transfer between trading operations and sales (Slotnick and Sobel, 2005).”\r\nREFERENCES:\r\nSimpson, Paul., and Dr. Kanhere, Vishnu. Auditing: service sector vs. manufacturing. from\r\nhttp://www.irca.org/inform/issue15/Simpson.html//\r\nSlotnick, Susan A. and Sobel, Matthew J. (16 June 2005). Manufacturing lead-time rules: Customer retention versus tardiness cost. crossroadion, Manufacturing and Logistics, Volume 163, (Issue 3), Pages 825-856 \r\nDirector,\r\nProduct Marketing. (February 2002). Guidelines for\r\n Preparing Customer\r\n Service Standards. Water manufacturing Asset Management and Standards //www.nrm.qld.gov.au\r\n'